Fear the Tutor


Usability Test Plan:


We designed a survey so that it included all of the instructions to complete the user study, the pre-test, and post-test. This made going through the results of usability test very easy because the survey automatically sends all of the information to a single spreadsheet once the study is complete.The survey can be found here: Fear the Tutor Usability Study. Also being able to send the participants a single link made distributing the survey a lot easier.

Steps to complete the Usability Test:


  1. Create a tutor profile page
  2. View the list of tutors and then locate your recently added profile page.
  3. Edit your profile page
  4. View other users profile pages*


*Step 4 doubles as both a test for the tutor user and the non-tutor user.

Pre-Test:

This is actually located after they complete the usability portion of the study. Order in this case does not matter since all of the tests are located in a single server.

Post-Test:

The participants were asked to answer four questions about there experience when using Fear the Tutor. We wanted to know from them was what they thought about the site overall, was it easy to use, what they hated, and if they had any suggestions to improve our site.

Usability Test Results:

These are the screens that our participants viewed during the study.

Create Tutor Profile Page:
createprofile.png

List of Tutors:
listoftutors.png

Edit Profile Page:
editprofile.png

More Profile Pages:
profile.png

Participant Summary of the Usability Study:


  1. User 1 is a Marketing major at the UMD who spends about 35 hours on the Internet per week.
    We asked all of the users what what was the best and worst thing about their experience, this is what user 1 had to say. ”Signing up was fairly easy, but finding the link to edit my profile took a little bit of time. ” They thought the website looked nice but wished that there were more fields in the tutors profile and suggested adding more options to search by. This user gave our overall website a rating of 3 out of 5.
  2. User 2 is a 22 year-old Computer Science major at UMD who spends about 35 hours on the Internet per week.

    We asked all of the users what what was the best and worst thing about their experience, this is what user 1 had to say. ”Easy - Seeing list of tutors. Hard - Tutors by Course or all courses taught” They thought the website looked nice but commented that the top toolbar spacing is off. This user gave our overall website a rating of 4 out of 5.
  3. User 3 is a Computer Science major at UMD who spends about 60+ hours on the Internet per week.

    We asked all of the users what what was the best and worst thing about their experience, this is what user 1 had to say. “It was really easy to navigate around the website. The hardest was understanding just by looking at some things what it meant. For instance the I was confused by what I was rating when creating the profile drop down box.”They thought the website looked nice but recommended more detailed titles. This user gave our overall website a rating of 4 out of 5.
  4. User 4 is a Physics and Computer Science major at UMD who spends about 70 hours on the Internet per week.
    We asked all of the users what what was the best and worst thing about their experience, this is what user 1 had to say.”It was easy to make changes to my profile and to sign up. It would be nice if the website gave expected format for answers, for example: price should tell you that it is in dollars per hour.” They thought the website looked nice but also added these notes “A tutor rating himself seems wrong, so that should not be part of the sign up process/profile. There is no way to set the courses that are available for tutoring, or if there is, I can't find it.”. This user gave our overall website a rating of 4 out of 5.

Results of the study:


Fear the Tutor Usability Study Results

Top 5 issues to address:
  1. Create better labels to make navigating our site more intuitive.
  2. Remove the rating feature from the create profile page.
  3. Improve the search feature
  4. Improve the user rating system for tutors
  5. Adjust the layout of the website (spacing issues)